Refund policy

Refund Policy – Boujee Bae

1. Overview

At Boujee Bae, we want you to be completely satisfied with your gel nail sticker purchase. If you experience any issues, please read our refund policy below.

2. Australian Consumer Law (ACL) Compliance

Our refund policy complies with the Australian Consumer Law (ACL). Under ACL, you are entitled to a refund, replacement, or repair if a product:

  • Is faulty or defective
  • Does not match the description or images
  • Is not fit for its intended purpose

We do not offer refunds or exchanges for change of mind purchases due to hygiene reasons.

3. Refund Eligibility

You may request a refund or replacement if:

  • The product arrives damaged or defective
  • The item received is incorrect or different from what you ordered
  • The product is not as described on our website

We do not accept refunds if:

  • The item has been used or opened (unless proven to be faulty)
  • The damage is due to misuse, improper application, or normal wear and tear
  • The request is based on change of mind or incorrect selection

4. How to Request a Refund

To request a refund, please contact our customer support within 7 days of receiving your order at:

Provide the following details:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging showing the issue

5. Refund Processing

  • If approved, refunds will be issued to the original payment method within 5-10 business days.
  • For defective or incorrect items, we may offer a replacement or store credit instead of a refund.
  • If required, you may need to return the product before receiving a refund.

6. Return Shipping

  • If the product is deemed faulty or incorrect, we will cover return shipping costs.
  • If the return is not due to our error, the customer is responsible for return shipping costs.

7. Exchanges

  • We offer exchanges for defective or incorrect items, subject to stock availability.
  • If an exchange is unavailable, a full refund or store credit will be provided.

8. Contact Us

For any refund or return inquiries, please contact us:

This policy is in accordance with the Australian Consumer Law (ACL) and does not limit your legal rights.